Underwriting Automation Software for a Global Aviation Insurer

Summary

A large global aviation insurer needed to replace a 20-year-old underwriting system that could no longer handle its increasingly complex workflows. INNERLUXES delivered a modern, automated underwriting platform — centralizing risk scoring, insurance pricing, policy management, and fraud controls, and integrating with the insurer's CRM, finance, compliance, and BI systems — launched with minimal disruption to the business.

About the Client

The Client is a large global insurance carrier offering a rich variety of general and industry-specific commercial insurance types, with a significant aviation insurance line and underwriting operations across many countries.

Legacy Underwriting Software Failed to Meet the Evolving Needs

The Client decided to replace its 20-year-old underwriting solution for aviation insurance, used by its underwriters, policy administrators, and external brokers worldwide. The system was no longer viable for handling increasingly complex underwriting workflows and could not deliver a smooth user experience. It also failed to provide a centralized view and full traceability of risk rating, insurance pricing, and policy servicing — process opaqueness that raised the risk of underwriting fraud and non-compliance, with the potential for substantial revenue loss and legal penalties.

The Client wanted a new underwriting system to introduce robust process automation, establish a cohesive environment for cross-departmental collaboration, and ensure transparency of underwriting workflows. Lacking in-house project management, business analysis, and the relevant IT competencies, it sought a reliable technology partner to design and develop the solution end to end. Given INNERLUXES's deep experience in software development and insurance IT, the Client engaged our team for the full implementation.

An Automated, Collaborative Underwriting System

INNERLUXES began with business analysis and requirements engineering, producing a clear concept of the solution — a detailed feature set, an optimal architecture design, a plan of necessary integrations and data flows, and UX and UI mockups. This laid the foundation for accurate project planning and helped prioritize features for implementation.

INNERLUXES provided a dedicated team — a project manager, a business analyst, a software architect, one front-end, one full-stack and three back-end developers, and two QA specialists — covering the entire development process from coding to quality assurance to data migration from the previous tool. The team also established integrations between the new solution and the Client's back-office systems: Salesforce CRM, financial software, a compliance auditing system, and a BI tool, automating insurance data sharing across internal teams and making underwriting data available for company-wide analytics.

The delivered aviation insurance underwriting solution provided the following functionality:

Data intake.

• Real-time aggregation of insurance applications from the CRM.

Underwriter task management.

• Configurable dashboards showing underwriter qualifications, availability, location, and more to streamline task assignment to the best-fitting professionals.
• A centralized dashboard to monitor underwriter performance.

Risk assessment and insurance pricing.

• Automated calculation of customer risk scores from user-defined parameters such as financial sustainability, location, and loss history.
• On-demand modification of actuarial models.
• User-defined rules to automatically calculate optimal premium amounts based on risk score, requested coverage, and region-specific tax rate.
• Automated quote generation and submission to customers, brokers, and agents.
• Rule-based recalculation of due premiums when risk scores change.
• Instant transfer of underwriting data to the enterprise data warehouse for analysis and reporting.

Policy management.

• Customizable policy templates for airline, airport, equipment, cargo, and other insurance types.
• Automatic application of customer-specific coverage terms, premiums, taxes, and payment plans to policies.
• Collaborative policy creation and editing.
• Rule-based policy updating and renewal.
• Centralized storage of all aviation insurance policies.
• History tracking of policy activities such as creation, editing, and sharing.

Underwriting control.

• Drill-down dashboards giving a centralized view of all underwriting transactions and events.
• End-to-end traceability of risk assessment and pricing logic and operations.
• Real-time monitoring of quote generation and policy issuance statuses.
• Tracking of received and due premium payments.

Broker functionality.

• Managing and updating personal and business information of brokers and customers.
• Template-based generation of aviation insurance quotes.
• Instant quote submission to prospects.
• Overview of insurance applications, quotes, and issued policies.

Security and compliance.

• Multi-factor authentication.
• Configurable permissions to view, edit, and share specific insurance data by role: underwriters, policy administrators, supervisors, brokers, and others.
• A comprehensive audit log of user activities.
• Automated detection of fraudulent insurance transactions, with notifications when a manual review is needed.
• Geography-based KYC/AML and OFAC verification for new customers and brokers.

After implementation, the Client received comprehensive user training materials and detailed technical documentation for the solution.

Improved Underwriting Efficiency and Lower Costs

The Client obtained a powerful, user-friendly solution that enables robust automation and full visibility of underwriting workflows. Working closely with stakeholders on the Client's side, INNERLUXES provided proactive problem-solving throughout the project and launched the software with minimal disruption to business processes.

• Improved employee productivity across underwriting workflows.
• Reduced risk of underwriting fraud and non-compliance through full traceability and automated controls.
• Lower software maintenance costs thanks to a modern technology stack.
• A single core platform that centralizes all aviation insurance data and provides complete insight into company-wide underwriting operations.

The success of the automated aviation insurance system encouraged the Client to begin an all-around digital transformation of its business and to explore further cooperation on similar solutions for its subsidiary.

Technologies and Tools

.NET, Angular, C#, Microsoft SQL Server, Visual Studio, Microsoft SQL Studio, Azure DevOps Server, Confluence, Jira.