BI Consulting for an Outsourcing Company with 1,000+ Employees

Summary

A global business process outsourcing provider had enterprise data scattered across independent software systems, undermining its analytics and reporting. INNERLUXES assessed the existing local reporting and analytical systems on-site, then delivered a high-level BI architecture, suitable technology-stack options, and a BI evolution strategy — giving the Client a unified, standardized approach to data integration that supports transparent analytics, ad-hoc reporting, and root-cause analysis.

About the Client

The Client is a US-based international provider of business process outsourcing services in customer care, ecommerce, sales, product fulfillment, and logistics.

The Challenge

Working worldwide, the Client had enterprise data scattered across various independent software systems. This data disintegration made analytical and reporting work inefficient and led to severe issues due to data omissions and inaccuracies:

• An unmanageable invoice system.
• A lack of payroll transparency.
• A lack of automated reporting.
• An inability to conduct root-cause analysis.

The Client needed to enable transparent analytics and ad-hoc reporting.

The Solution

INNERLUXES began with an on-site visit, where its BI consultants evaluated the effectiveness of the Client's existing local reporting and analytical systems through Q&A sessions, interviews, and user workload observations.

Having discussed and defined the expectations of different-level employees regarding BI software, the consultants gained a broader view of the existing business problems, revealed issues not articulated by the Client initially, and summarized the problems that had negatively affected timely and accurate analysis and reporting.

Based on these findings, INNERLUXES consulted the Client on developing a standardized approach to integration. In particular, the team:

• Offered a high-level BI software architecture to meet the Client's need for a scalable and reliable solution, data availability, root-cause analytics, ad-hoc reporting, and more.
• Outlined the technology stack options suitable for the existing IT environment.
• Developed a strategy of BI solution evolution outlining milestones, possible challenges, and suggested ways to overcome them.

The Results

• The Client received a comprehensive assessment of its existing local analytical and reporting systems, detailed recommendations on centralizing data into the overall architecture, and a suggested technology stack with outlined strengths and weaknesses.
• Following INNERLUXES's recommendations, the Client could develop a unified approach to data integration in line with business objectives and automate certain business processes to ensure accurate and timely analysis and reporting.

Methodologies

Q&A sessions, workshops, questionnaires, documentation analysis, business requirements analysis, user workload observations.