Smart Concierge App Integration for a Hospitality Provider

Summary

INNERLUXES developed a robust Windows-based service powered by the MSMQ platform to seamlessly integrate Food & Beverage (F&B) applications with a third-party provider, ensuring secure, reliable, real-time data exchange across systems for improved connectivity and operational efficiency.

The Client — Digital Marketing & Hospitality

The Client operates in the ICT, digital marketing, and hospitality sectors, combining experience in product development, finance, creative design, and technical support to deliver innovation to the hospitality experience. Recognizing that convenience drives a more positive guest experience — and, in turn, referrals and repeat business — the Client set out to merge technology and hospitality, designing a concierge app that could be accessed through in-room tablets. Lacking the internal resources to build it, the Client collaborated with INNERLUXES to transition the vision from concept to code.

Concierge App Serves as Liaison Between Staff and Guests

The goal was to develop a framework for the Client's existing Food & Beverage (F&B) applications (web and mobile) that would integrate with a third-party platform corresponding with guests, helping hotels provide better service by catering to guests' potential needs. The Client hoped the application would serve as a liaison between hotel staff and guests, helping staff anticipate demands. Guests would be able to request a variety of services from the app, tailoring concierge service to their own schedules.

Although the Client needed the concierge application engineered from scratch, it also had to work cohesively with preexisting offerings. When adding to a legacy suite, silos can arise between individual systems and prevent interoperability. To avoid disparate environments, INNERLUXES studied the Client's native apps and built the new application using a similar structure so the new and the old could integrate cohesively.

Leveraging the MSMQ Platform for Two-Way Communication

INNERLUXES leveraged the following technologies during development:

• MSMQ platform
• Windows application
• iOS compatibility

INNERLUXES developed a Windows-based service using the MSMQ platform to integrate the F&B apps with the third-party provider. With this solution, hotel guests can make service orders and send incident notifications to the right person. It also supports two-way communication, so hotel staff can instantly update room, work order, and incident status in real time.

As part of the concierge services, hotel guests have an iPad in their room offering a selection of services. With a click of a button, a guest can request a taxi, book a restaurant table, order flowers, and access other services in real time. The concierge app helps staff communicate more efficiently, eliminates wasteful paperwork, and facilitates a smoother operation for all parties — greatly improving hospitality workflows.

Technologies and Tools

MSMQ platform, Windows-based service, iOS compatibility (in-room iPad).