Microsoft Dynamics CRM Implementation for a Media Company

Summary

A media company needed a custom CRM system based on Microsoft Dynamics CRM to support customer, personnel, and process management. A Microsoft partner engaged on the project brought in INNERLUXES as an additional Dynamics CRM consultant and developer to meet the deadline. INNERLUXES contributed significantly to deployment and configuration, delivering a fully customized CRM on time and to all requirements.

About the Client

The Client is an expert in the development and deployment of complex ERP, CRM, and BI systems, providing its services to both private companies and government agencies. The end client is a large media company.

The Challenge

The Client was engaged in a project for a large media company. The aim was to create a custom CRM system based on Microsoft Dynamics CRM to support customer, personnel, and process management. To meet the project's deadline, the Client decided to involve additional experts.

The Solution

The Client chose INNERLUXES as a Microsoft Dynamics CRM consultant and developer.

The INNERLUXES team made a significant contribution to the CRM deployment and configuration processes. The project included customer service management, sales and order lifecycle tracking, data migration, and rich reporting implementation based on Microsoft Reporting Services.

The Results

• The end client received a fully customized CRM system that allowed it to track working processes and build complex reports on company performance.
• The project was finished on time and met all requirements.

Technologies and Tools

Microsoft Dynamics CRM, .NET, WPF, MS Reporting Services.