An Insurance App with 3D Auto Models to Transform Claim Submission
Summary
INNERLUXES built a US software company a mobile-friendly web application that transforms car-insurance claim submission. Guiding customers through damage description with standardized forms and interactive 3D car models, the app lets users pinpoint damaged parts, attach photos, and submit claims straight into the insurer's claim-processing backend.
About the Client
The Client is a US software development company focused on solutions for car insurance companies and carmakers. Its customers and partners include leading US insurers and world-renowned auto-manufacturing brands.
The Challenge: A Better Way to File Car Damage Claims
The Client sought a professional web development vendor to create a solution for filing car damage claims that would guide insurers' customers through damage description using standardized forms and 3D car models. INNERLUXES stood out as an experienced web development provider with a proven track record in custom insurance software.
A 3D-Model-Driven Claim Submission App
The solution is a web insurance application designed to fit mobile-device screens, with a location-based interface language that can switch automatically. Each screen is a step in filing the claim: the customer enters contact details, uploads photos with vehicle information, and then selects damaged parts on an interactive 3D car model — an original sedan created by an INNERLUXES 3D graphics expert. Selecting a part (tire, windshield, hood, bumper, and so on) brings up a short list of options describing the kind and extent of the damage — for example, gauged or flat for a tire; cracked or broken for windows; paint scratches or a dent for a surface, with additional dent-size variants — and the user can take and attach a photo to each damaged part individually.
When complete, the claim is uploaded to the insurer's claim-processing automation backend and queued for loss adjustment. Once results are ready, the user receives an email or text notification and can either order a payment check or choose a repair facility from a list; the distance to each facility is calculated automatically and can be turned into a route on the in-app map. At the end of a successful estimation, a short three-question, five-star survey invites the user to rate their experience, and any feedback is uploaded to the backend.
Results
Completely satisfied with the application, the Client continued the cooperation and launched joint backend development and integration projects. The Client also engaged INNERLUXES for app updates — including six additional 3D car models and a Yelp rating integration for the repair-facility list.
Technologies and Tools
CSS3, HTML5, React, three.js, Autodesk 3ds Max, Blender, WebStorm, webpack, Google Maps JavaScript API.