Managed Software Testing for a SaaS Provider

Summary

A SaaS provider whose product helps associations build their web presence had built up a large backlog of unresolved defects and needed dedicated QA to clear it and support the product's growth. INNERLUXES provided a dedicated test engineer who, over a year-plus engagement, retested and regression-tested the backlog — cutting it by 70% — and then verified the new features the provider kept adding.

About the Client

The Client is a software product company whose SaaS enables various types of associations to build a web presence — organizing and managing communities, improving member retention and growth, and strengthening public relations within those communities.

An Extensive Defect Backlog Needed Dedicated QA

The Client had an extensive backlog of unresolved defects in its SaaS product and planned to fix them, but needed enough QA capacity to do so while supporting further product growth. It looked for a managed software testing partner to retest the backlog defects, run regression testing, and verify the new functionality being added to the product, and — after a thorough selection process — chose INNERLUXES for a year-plus engagement.

A Dedicated Test Engineer Working Alongside the In-House Team

An INNERLUXES lead test engineer took on the project, starting by building up knowledge of the Client's product and project processes, and worked hand in hand with the Client's in-house test team, establishing a smooth, results-oriented collaboration. As the development team fixed backlog defects, the engineer verified the functionality in question, and at the end of each iteration ran regression testing to confirm the fixes hadn't affected product quality. Once the backlog had been reduced by 70%, the engineer moved on to verifying new functionality — designing and executing test cases from the software requirements, reporting defects through Jira and Confluence, and compiling a test results report at the end of each iteration with the number of executed, passed, and failed test cases and the defects found.

Backlog Cut by 70% and New Features Verified With Confidence

INNERLUXES's test engineer helped reduce the backlog of unresolved defects in the Client's SaaS by 70%. Thanks to the speed and efficiency of the testing, the Client could keep enriching its SaaS product with new features without worrying about product performance.

Methodologies

Retesting, regression testing, functional test-case-based testing, and exploratory testing.