What Is IT Infrastructure Outsourcing?
IT infrastructure outsourcing means handing your IT environment to a skilled third-party team — so your people can stop firefighting and start focusing on what actually moves the business forward.
- You get instant access to expert talent and a team that scales with your needs.
- Real cost savings compared to building everything in-house — 1.5–2.5x infrastructure cost reduction vs. in-house support.
- At INNERLUXES, our engineers are proactive — improving and future-proofing your infrastructure before problems surface.
Outsourcing sits within our wider portfolio of IT infrastructure services, ongoing infrastructure support, and end-to-end remote infrastructure management. We also tailor delivery for regulated sectors — including banking and financial IT infrastructure, fintech and payments, and insurance.
IT Infrastructure Components We Cover
After 68 projects delivered, we manage every layer of your IT environment — from physical hardware to cloud services and everything in between.
Networks
- Servers, switches, and routers.
- Modems and wireless access points.
- Network architecture design.
- Continuous network monitoring and tuning.
Cloud services
- IaaS, PaaS, and SaaS management.
- Cloud migration and optimization.
- Multi-cloud environment administration.
- Cloud cost and usage control.
On-premises data centers
- Full data center administration.
- Hardware lifecycle management.
- Capacity planning and scaling.
- Backup and disaster recovery.
Cybersecurity tools
- Firewalls and SIEM systems.
- Identity and access management (IAM).
- Antivirus and endpoint protection.
- Vulnerability scanning and penetration testing.
Data storage
- Database administration and tuning.
- Data warehouses and data lakes.
- Backup systems and recovery plans.
- Data lifecycle management.
Application infrastructure
- Application server management.
- CI/CD pipelines and IaC setup.
- Dev and testing environment setup.
- Performance monitoring and tuning.
End-user devices
- Desktops and laptop management.
- Mobile device management (MDM).
- IoT device administration.
- User onboarding and offboarding.
Compliance & audit
- HIPAA, PCI DSS, GDPR coverage.
- Compliance reviews and reporting.
- Security audit and incident response.
- Policy advisory and implementation.
Outsourced IT Infrastructure Services We Deliver
We cover the full spectrum — from initial planning and design all the way through to implementation and ongoing maintenance.
IT infrastructure planning and design
We review your existing infrastructure, identify what’s slowing you down, and design a secure, future-ready environment with clear management processes and contingency plans.
IT infrastructure administration
Full administration across your entire IT environment — user management, patch management, network and data center operations, infrastructure automation, and CI/CD pipeline setup.
IT infrastructure monitoring
Real-time health and resource tracking across all your infrastructure components, fast issue detection before users feel the impact, and regular reports with actionable improvement suggestions.
IT help desk
L1 and L2 support for all infrastructure-related user issues and technical incidents, with a proactive approach and root cause analysis so the same problem doesn’t come back twice.
Cloud management
We migrate workloads — apps, databases, servers, storage — to the cloud or between cloud platforms, optimize costs, automate workflows, and assure continuous stability.
Infrastructure security and compliance
Continuous 365-day monitoring, vulnerability scanning, penetration testing, and compliance management across HIPAA, PCI DSS, GDPR, and more — with incident response when it counts.
Legacy infrastructure modernization
We identify outdated components, modernize architecture, and migrate legacy systems to modern platforms — reducing technical debt and improving long-term cost efficiency.
Performance and cost optimization
Ongoing analysis of infrastructure performance and cloud spend, with 7–20% cloud cost reduction through consumption optimization and right-sizing across your environments.
Bilal Hasan
Help Desk Department Manager
at INNERLUXES
“Reliable IT infrastructure starts with visibility. We deploy real-time monitoring and automated alerting across every layer — so we catch issues before users ever notice them. Proactive is always better than reactive.
Selected Projects by InnerLuxes
Flexible Service Plans & Pricing Models
Every business is different. We offer clearly scoped service tiers and pricing models so you get exactly what you need — no more, no less.
Incident monitoring, resolution, and prevention. Security and compliance management. Cloud service administration and optimization.
Everything in Standard, plus: weak spot analysis, new infrastructure design, and ITSM process reviews and adjustments.
Everything in Extended, plus: hands-on cloud migration support and automated CI/CD pipeline setup.
Our Flexible Pricing Models
Monthly subscription
Best for on-premises and cloud infrastructure management. Fixed when the scope is predictable, or pay-per-use when it’s not.
Per-ticket pricing
Best for L1 and L2 support. Ticket cost agreed upfront — monthly charges reflect exactly what was resolved.
Time & Material (capped)
Best for consulting, cloud migration, and infrastructure transformations. You only pay for actual time and effort each month.
Mixed model
Best for long-term partnerships covering multiple services. Combine pricing models to match exactly how you work with us.
What to Expect from INNERLUXES as Your MSP
Numbers we’ve earned across 68 engagements and stand behind with every new client — the same standards that drive our managed infrastructure services.
1.5–2.5x cost reduction
Infrastructure cost reduction vs. in-house support, with 7–20% additional savings through cloud consumption optimization.
99.95%–99.99% uptime
Application availability guaranteed through load balancing, proactive monitoring, and cloud-native architecture across all managed environments.
Under 40 sec first response
First response time for 90% of calls. Under 30 minutes for help desk email tickets. Fast, reliable support when your team needs it.
Quality & security built in
Your data is safe and our quality is verified. Certified expertise including Microsoft, AWS, and Red Hat Certified professionals.
96%+ user satisfaction
Consistently high satisfaction scores across all engagements, backed by clear SLA reporting, SOPs, and full transparency at every step.
132+ IT professionals
Access to deep specialization across infrastructure, cloud, security, DevOps, and compliance — without the cost of building it in-house.
Full documentation
SOPs, knowledge base articles, SLA reports, compliance reports, and incident reports delivered consistently — every deliverable matched to your service scope.
KPI-driven management
We measure reliability, user satisfaction, cloud spend, help desk resolution rates, and security incidents — and report them honestly every quarter.
365-day security monitoring
Continuous security event analysis, vulnerability scanning, and penetration testing on a scheduled cadence — with incident response when it counts.
IT services
A track record of delivering stable, scalable infrastructure across 30+ industries — with 68 projects as proof.
Technologies We Use to Sustain Your IT Infrastructure
We choose the right tools for your environment — proven, reliable, and suited to your scale.
Logging, monitoring, and alerting
Elasticsearch
Grafana
Prometheus
Datadog
Zabbix
NagiosCI/CD
Jenkins
TeamCity
Azure DevOps
AWS CodeBuild
Google Dev ToolsConfiguration management
Ansible
SaltStack
Chef
Puppet
TerraformPlatforms
Cloud & containerization
Docker
Kubernetes
OpenShift
AWS
Azure
Google CloudChoose Your Service Option
IT infrastructure consulting
You have an existing environment and need a clear path forward. Our engineers assess your infrastructure, identify weak spots, and build a roadmap you can act on.
I’m Interested →Full infrastructure
outsourcing
Hand your entire IT environment to a team of 132+ professionals. We design, administer, monitor, secure, and evolve it — you focus on the business.
I’m Interested →Infrastructure modernization
& support
Your existing infrastructure needs a refresh — or reliable day-to-day care. We handle modernization, upgrades, and ongoing maintenance.
I’m Interested →IT Infrastructure Outsourcing – Q&A
No — when done right, outsourcing actually strengthens your security posture. INNERLUXES applies enterprise-grade practices including continuous monitoring, vulnerability scanning, penetration testing, and incident response. We hold your infrastructure to a higher standard than most in-house teams can sustain.
Absolutely. We operate as an extension of your team — not a replacement. You define priorities, approve major changes, and receive full transparency through SLA reports, SOPs, and regular reviews. Control stays with you; the operational burden shifts to us.
Never. We offer clearly scoped pricing models — monthly subscription, per-ticket, Time and Material with a cap, or a mixed model. Every cost is agreed in advance, and your monthly charges reflect exactly what was delivered.
We make transitions smooth. Full documentation, knowledge base articles, and a structured handover process mean your infrastructure knowledge never walks out the door with us. Your systems, your IP, your terms — always.
Let’s discuss your needs
The more detail you share, the more accurate the scope and cost we send back. Free estimate, no sales calls.
Thank you!
Your request has been sent. A senior engineer will reply within one business day with scope, fixed cost and a timeline.